This user guide explains how to create and verify a user account using Single Sign-On (SSO) in order to access FIFA Connect.

Having a user account in Connect will allow you to:

  • Apply for access to act on behalf of different organisations (Associations or Clubs) within the system; and/or,
  • Manage your own registrations as an individual participant ("Self-registration").


Please keep in mind that the login system has undergone significant change with the introduction of a new authentication and access method: Single Sign-On (SSO) and Multi-Factor Authentication (MFA).

 

 


Enabling SSO provides several important security benefits, including:

  • Enhanced access security, allowing users to authenticate through their organization’s trusted identity provider.
  • Reduced password-related risks, by minimizing the need to use separate, platform-specific passwords.
  • Centralized user access management, making it easier to manage access, role changes, and user deactivation.
  • Support for stronger authentication controls, such as Multi-Factor Authentication (MFA), when configured by the user’s organization.
For more information about this topic, please refer to the following user guide:
 
 If you already had a FIFA Connect or FCMS account before SSO was implemented, you will need to link your existing account and complete the required authentication setup. For more information, please refer to:


If you do not yet have a FIFA Connect or FCMS account, for example if you are a new employee, Club Administrator, or newly appointed user, SSO and Multi-Factor Authentication (MFA) will be configured as part of the account creation process. For more information, please refer to:



Step 1: Create an account


Open the FIFA Connect or FCMS website provided by your Member Association.

Select Create account, then choose:


Sign up with email



Enter the email address you want to use to log in. Then click the Next button.



Step 2: Verify your email address


Enter your email address.

A verification code will be sent to the email address you entered.


Enter the verification code and select Next.





Step 3: Accept the requested permissions


You may be asked to allow FIFA.org to access basic information required for your account.


Review the permissions and select Accept to continue.


Step 4: Add your account details


Check that your email address is correct.

Complete the following required information and click Continue.

  • Given Name
  • Surname
  • System


If you only use FIFA Connect, please select the corresponding option.



 If you are using FCMS on its own, please select the corresponding option.


 If you use FCP and FCMS, please make your selection accordingly.


Step 5: Set up Multi-Factor Authentication


After creating your account, you will be asked to set up an additional verification method to keep your account secure.


Select Next to begin the MFA setup.


Step 6: Install Microsoft Authenticator


You will be prompted to install the Microsoft Authenticator app on your mobile device.

Download Microsoft Authenticator from the Google Play Store or Apple App Store if you do not already have it installed.


Once installed, return to the browser and select Next.


Step 7: Set up your account in Microsoft Authenticator


Open the Microsoft Authenticator app on your mobile device.

If prompted, allow notifications.


Add a new account and select Work or school account.

Return to the browser and select Next.


Step 8: Scan the QR code


A QR code will be displayed on the screen.

In Microsoft Authenticator, use the option to scan a QR code and scan the code displayed in your browser.


Once the account has been added successfully, return to the browser and select Next.



Step 9: Complete the verification


Microsoft will test the connection between your account and Microsoft Authenticator.

A number will appear on your browser.


Open the notification in Microsoft Authenticator and enter the number shown on the screen to approve the sign-in request.



Once verification is completed successfully, you will be signed in to the FIFA Connect or FCMS website you originally accessed.


Enter the code in your Microsoft Authentication App and press Yes.


Step 10: Accept the Terms and Conditions


If you are accessing the system for the first time, you may be asked to review and accept the FIFA Connect or FCMS Service Description and Terms of Use.


Read the information provided and accept the Terms and Conditions to continue.



Note: The actual Terms and Conditions may differ from this screenshot example.

 

Step 11: Apply for the required roles


Once signed in, you can begin requesting the roles required for your responsibilities.


The screenshot below shows an example of the role request page in FIFA Connect. If your Member Association only uses FCMS, you will instead be redirected to FCMS.


 
 



 Please note that once roles have been requested, the members responsible—depending on the level of your request—will review, approve, or reject these requests.



Need assistance?


If you experience any issues during account creation, SSO login, or MFA setup, please provide your Member Association with a screenshot showing where the issue occurs.


If further assistance is required, your Member Association can contact FIFA Connect Support with the relevant details and screenshots.


Trouble Shooting


Whilst most users will experience a seamless and quick process for the creation of their account, there can be situations where some of the processing can take a little longer depending on the user's internet speed and location.


Therefore, a user may receive certain messages due to this.


For example, when an account is being set up after registration, if it takes longer than expected you may experience the below.

Secondly, you may have your account waiting to be set up, but an error message appears, here you have three options, 


  • Select Try Again
  • Contact Support
  • Use Another Account 


If you select to contact support, it will take you directly to the Support Portal where you can submit a new ticket.

Once a user registers, it should be seamless to have their account created; however, if you experience a longer than expected process, you may see the below screen, where you can simply select to retry.



YouTube Video How to Create a User Account to Access Connect using Single Sign-On (SSO) for New Users is also below