This information is to guide Member Associations to submit a Change Request. A Change Request is for Member Associations that are using the Live environment of FIFA Connect, and wish to either make a Configuration Change or request new functionality.
Before submitting a New Functionality Change Request, ascertain the need of the request and for what purpose the request is required.
All Change Requests are reviewed for approval by FIFA prior to any work being commenced on it in the system.Where possible, Member Associations are encouraged to submit any Change Request as far ahead of time as possible to ensure any review, development, and testing can be performed in the required timeframe.
Please ensure that each Change Request is:
1. Complete Form
Complete the Change Request form. The form is attached to this guide (below) or alternatively, click Change Request Form. The form is currently only in Microsoft Excel format. Please complete the questions by adding information in the green cells.
The more information that is included on the Change Request form, the higher the probability the request will be reviewed in a shorter time-frame.
2. Create Ticket
To create a new ticket select ‘New’
3) Add Requester
The Requester would be yourself, so type in your email address
4) Add Subject
Subject would be the issue ‘e.g. Document Missing for Professional Player’
5) Select Type
Select 'Change Request' for Type
Make sure the Status = Open
7) Select the FCP Support Group
When submitting a Change Request, selecting Priority is not mandatory, however if you are to make a selection, please follow this guide.
|Low||Small service degradation (business process can continue, few user affected)|
|Medium||Limited degradation of service (limited number of users or functions affected, business process can continue)|
|High||Significant degradation of service (large number of users or business critical functions affected)|
|Urgent||Service not available (all users and functions unavailable)|
- Please clearly explain the Change Request submitted
- Where helpful, please include screenshots within the email
10) Attachment Form
Attached the Change Request form, and other applicable attachment if any
Click 'Save' to submit
The FCP Support Team will forward your submission to FIFA for review. You will be advised the outcome of FIFA's review once complete and, if approved, will receive progress updates on the development of the change.
Please be aware that all development work on the system is scheduled several weeks ahead of time, so the immediate development of an approved change request is not possible in nearly all cases.