This information is to guide Member Associations to replace a photo of an existing person.


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This feature is only available for the Photo/Picture Document and only available to MA Access Users 




1. Navigate to Person Level


2. Navigate to the Person's Documents screen


3. For the Photo/Picture document, click 'Replace'


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4. Add a new Photo


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Maximum file size is 25 megabytes: 

JPG, JPEG, and PNG are recommended file types




5. Document uploaded


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Documents successfully uploaded will display a tick on the document icon





6. Click 'Crop' 

Crop the image. Then click 'Save and Close'.


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The screen will appear as follows, then automatically return to the Document Screen


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7. Summary Panel Image and ID Card Image - Updated

The task is now complete. The new Photo document status is automatically set to 'APPROVED' and the Summary Panel Image will be updated.


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For information on how to re-print an ID Card please refer to the Requesting a Card Re-Print guide.