Creating a ticket for the FCP Support Team
Modified on: Tue, 21 Jul, 2020 at 6:59 AM
This information is to guide Member Associations to create a NEW ticket for the attention of the FCP Support Team.
Follow these steps to notify FCP Support Team of any feedback or questions you may have.
1) Navigate to the FIFA Connect Support Portal
Go to https://support.fifaconnect.org/en/support/home
2) Create Ticket
To create a new ticket select ‘New support ticket’
3) Add Requester
The Requester would be yourself, so type in your email address or your name.
4) Add Subject
Subject would be the issue ‘e.g. Document Missing for Professional Player’
5) Country, Level of query, Nature of query
- Select your Country
- Select Level of Query = National Association
- Select relevant Nature of query
Make sure you clearly identify the issue.
- Please clearly explain the issue identified
Please provide detailed steps so the FCP Support Team can replicate the issue before submitted to the FCP Development Team
Be sure to include the level logged in at when issues was identified (Club or RA or MA Level)
Do not log all bugs in one long email, it is easier to break down issues in separate emails
Where helpful, please include screen shots within the email
When detailed information is provided, it will assist the FCP Support Team to resolve the issues you submit
The FCP Support Team may at times ask for more information to assist in resolving the issue, all communication will be through Freshdesk.
Attached any screen shots where required
Tick the I'm not a robot, then click submit
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