This information is for Member Associations that are in any pre live phase (Testing, Training and User Acceptance phase) of rolling out FIFA Connect. 

Follow these steps to notify FCP Support Team of any feedback or questions you may have.

1) Navigate to the FIFA Connect Support Portal

Go to

2) Create Ticket

To create a new ticket select ‘New support ticket’

 3) Add Requester

The Requester would be yourself, so type in your email address or your name.

4) Add Subject

Subject would be the issue ‘e.g. Document Missing for Professional Player’  

5) Country, Level of query, Nature of query

  • Select your Country
  • Select Level of Query = National Association
  • Select Nature of query = Other

6) Description

 Make sure you clearly identify the issue.

  • Steps to Replicate
  • Level you are logged in
  • Browser Type and version (if a UI Issue)
  • Attached any screen shots where required

7) Submit

Tick the I'm not a robot, then click submit