This information is to provide Member Associations an overview of how 'Self Registration' functions.


Verification of Self Reg Account

To identify if a Self Reg Account has been verified or has yet to be verified please contact the FCP Support Team. Remember to include the email address of the user.


If the user indicates that they have not received the verification email, advise them to check their Junk email inbox.




Linking Adults

Self Reg Accounts may only have one adult linked or added.


Linking Minors

Multiple minors may be linked or added.


Linked Registrations

To confirm which ID numbers are linked to specific Self Reg Accounts or which Self Reg Accounts have linked ID numbers, please contact the FCP Support Team. Remember to include the email address of the user and any relevant ID numbers.


If any linked ID numbers include a registration that has the Registration Status changed to 'Deleted', the registration will not be visible via the Self Reg Account. To identify if any ID numbers are linked to a Self Reg Account please contact the FCP Support Team.



If newly added person are not able to link their registrations, please contact the FCP Support Team.




Unlinking Registrations

To unlink any ID numbers currently linked to any Self Reg Accounts, please contact the FCP Support Team. Remember to include the email address of the user and relevant ID numbers.


'In Progress' Registrations

Incomplete (not submitted) registrations linked to a Self Reg Account, have a status of ‘In Progress’. These registrations are not able to be resumed or viewed at Self Reg Level. If the user is trying to link an existing MA ID, and has ‘In Progress’ registration/s linked to the Self Reg Account, the user will receive the following message:



To unlink any ‘In Progress’ registrations currently linked to any Self Reg Accounts, please contact the FCP Support Team. Remember to include the email address of the user and any relevant ID numbers.


These regsitrations may be viewed via reports using the following filters:

RECORD CREATION = Self Registration

STATUS = In Progress 


Resetting Self Reg Account Password

Please ensure Self Reg users use the Self Registration URL (and not the Organisation URL) to reset their password.


Payments Via Self Reg

Payment made via Self Reg may be viewed at the organisation the Person is registered to.