This information is to guide Member Associations how to copy an existing Solution (user guide) within Freshdesk then create a new Solution. This is primary for Member Associations that need to create Solutions in languages other than English.


For information on how to format a Solution follow the Solution Formatting guide.



Locate Solution

Locate the existing solution you want to copy



Edit

Click edit.



HTML

Click the HTML icon. The HYML icon is located at the right side of the Solution formatting bar.



Highlight and Copy

Highlight and Copy the entire code. Then close the solution by clicking 'Cancel' (located at the bottom right corner.

  • To Highlight: use the mouse or Ctrl (Command) and A.
  • To Copy: right click with the mouse and select 'Copy' or Ctrl (Command) and C.



Add New

Click 'Add Solution' in the correct location.



HTML

Click the HTML icon. The HYML icon is located at the right side of the Solution formatting bar.



Paste HTML Code

Remove the existing code within the new solution, then Paste the code.

To Paste: right click with the mouse and select 'Paste' or Ctrl (Command) and V.



Support

Contact the FCP Support team for any queries or if you would like them to review any of your Solutions.

For information on how to contact FCP Support please follow Creating a ticket for the FCP Support Team guide.