This information is to guide Member Association how to mark a ticket as spam and block the sender from creating further tickets.



1. Identify Spam

Once a ticket has been identified as spam, either:


Select ticket from ticket list, by ticking the box, then select 'Flag Spam' from the ticket options,



or from within the ticket, select 'more' ticket option, then 'Mark as spam'.




2. Block Sender

To block the sender from creating tickets in the future click Yes.



Please note this does not prevent the sender from sending emails to the support email, this process only prevents tickets from being created with Freshdesk. To prevent the user from sending emails to the support email, the sender must be marked as spam within the Member Association email system.